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Travel plans can change unexpectedly, and understanding Brussels Airlines' cancellation policy can save you time and money. Whether you need to cancel a flight, request a refund, or change your booking, this comprehensive guide covers all the essential details.
Brussels Airlines follows the EU Regulation 261/2004, which allows passengers to cancel their flight within 24 hours of booking for a full refund, provided:
✅ The booking was made at least 7 days before departure.
✅ The flight originates from or arrives in the EU/US/Canada.
How to Cancel Within 24 Hours:
Online via "My Booking" on Brussels Airlines' website.
Call customer service at +1-833-790-1894 (international) or your local contact number.
If you cancel after the 24-hour window, the refund amount depends on your fare type:
Full refund available (minus any applicable fees).
Refunds processed within 7-14 business days.
No cash refund, but you may get:
A travel voucher (valid for 1 year).
Option to rebook with a change fee (varies by fare).
If Brussels Airlines cancels or delays your flight by 3+ hours, you can:
Get a full refund.
Request alternative flights at no extra cost.
Enter your booking reference & last name.
Select "Cancel Flight" and follow the prompts.
Belgium: +32 2 723 23 62
USA/Canada: +1 516 740 5200
UK: +44 20 7660 0000
Visit a Brussels Airlines ticket counter at the airport for in-person assistance.
| Fare Type | Cancellation Fee | Refund Eligibility |
|---|---|---|
| Light Fare | No refund (voucher only) | Travel credit |
| Classic Fare | €50–€150 | Partial refund |
| Flex Fare | €0 (full refund) | Full refund |
| Business Class | €0 (full refund) | Full refund |
Note: Fees vary by route and timing.
Refundable tickets: Automatic refund to original payment method.
Non-refundable tickets: Travel voucher issued via email.
Processing time: 7–21 business days (longer for bank transfers).
To request a refund:
Submit a request via Brussels Airlines Cancellation Policy.
Call customer service if no response within 21 days.
If you miss your flight without canceling, you lose the ticket value.
Exception: If you inform Brussels Airlines before departure, you may get a partial voucher.
Brussels Airlines offers waived change fees for flights affected by COVID-19 restrictions. Check their Brussels Airlines Cancellation Policy for the latest policies.
✔ 24-hour free cancellation for bookings made 7+ days before departure.
✔ Refundable fares get full refunds; non-refundable fares get vouchers.
✔ Cancellation fees range from €0–€150 depending on fare type.
✔ No-shows forfeit ticket value unless canceled in advance.
📞 Customer Service: +32 2 723 23 62
🌐 Website: https://www.myflightfares.com/flights/brussels-airlines/cancellation-policy/
Brussels Airlines offers flexible cancellation options, but the rules vary by fare type. Always check your ticket conditions before canceling, and act quickly if you’re within the 24-hour window for a full refund.
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