Is there a problem with your SimpliSafe camera connecting to WiFi? You're not by yourself. When setting up their cameras or attempting to reconnect after a network change, many SimpliSafe users run into problems. Whether it's a poor signal, misconfigured WiFi, or a straightforward issue, this tutorial will explain all the typical causes and provide step-by-step solutions.

Make sure your camera is turned on and that other devices can connect to your WiFi before beginning more complex troubleshooting. If you're certain that your internet is working properly but you're still having trouble connecting your SimpliSafe camera, try the solutions listed below.

Common Reasons for SimpliSafe Camera Not Connecting to WiFi

1. Incorrect WiFi Band
   SimpliSafe cameras only work on 2.4 GHz networks. If your phone or router is set to 5 GHz, the camera won’t connect. Make sure your mobile device is also on the 2.4 GHz network during setup.

2. Weak Signal Strength
   If your camera is too far from the router or has too many walls/obstacles between them, the signal may not be strong enough to establish a stable connection.

3. Incorrect WiFi Password
   Double-check that you're entering the correct password during setup. A simple typo can prevent the camera from connecting.

4. Router Settings
   Some advanced router settings, such as MAC address filtering or hidden SSIDs, can block the camera from connecting.

5. Outdated Firmware or App
   Ensure your SimpliSafe app is updated to the latest version. Also, check for firmware updates in the app once you're logged in.

Step-by-Step Troubleshooting Instructions

Step 1: Restart Everything

• Power cycle your router, camera, and phone.

• Unplug the camera for 30 seconds and plug it back in.

Step 2: Move Camera Closer to the Router

• Place the camera within 10 feet of your router during setup.

• If it connects successfully, you may need a WiFi extender for permanent placement.

Step 3: Check WiFi Compatibility

• Go to your router settings and confirm it's broadcasting a 2.4 GHz signal.

• Disable the 5 GHz temporarily if needed, especially if your phone auto-connects to it.

Step 4: Use the SimpliSafe App for Setup

• Open the SimpliSafe app and tap “Add Camera.”

• Follow the instructions carefully and use the correct WiFi credentials.

• If prompted for the SimpliSafe log in, enter your email and password.

Step 5: Reset the Camera

• Press and hold the reset button on the camera for 20 seconds until the light blinks yellow.

• Wait for it to restart, then begin the setup again via the app.

Still Not Working? Try These Additional Fixes

• Update the SimpliSafe App from your app store.

• Log into your account using the SimpliSafe log in page on a browser and check for firmware updates.

• Disable any VPNs or ad blockers on your phone during setup.

• Make sure the WiFi name (SSID) does not contain special characters like “$” or “#”.

When to Contact SimpliSafe Support

If your SimpliSafe camera still isn’t connecting to WiFi after all these steps, it might be a hardware issue. Use your SimpliSafe log in to access support or initiate a chat with customer service at SimpliSafe.com. You may also be eligible for a replacement if your camera is under warranty.

Final Thoughts

Having your simplisafe camera won't connect to wifi can be frustrating, especially when you rely on it for home security. Fortunately, most connection issues can be solved with the right setup and a little patience. From checking your WiFi band to resetting the camera, this guide covers everything you need to get back online. For further help, don’t forget to log in to your account and contact SimpliSafe support directly.