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In today's rapidly evolving healthcare landscape, patient satisfaction is no longer a mere buzzword, but a critical metric that directly impacts an organization's reputation, reimbursement rates, and ultimately, its success. Patients are increasingly empowered and informed, expecting seamless, perso...
Inbound Call centres get an immense number of calls every day and are an essential point of contact for customer care and support. Despite their significance, these centres deal with a variety of issues that may affect their efficiency as well as their level of client satisfaction. We'll examine fiv...
